Shipping & Returns

 

Shipping Policy

Most orders received will ship within two business days. Orders are not processed or shipped on Saturday or Sunday. We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Flying Cats Gift Shoppe or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

If Your Order Arrives Damaged

If the package your order arrives in appears to be damaged, open the package and inspect the contents before the delivery person leaves. If the delivery person has left and you discover damage later, save all shipping and packing material and contact Flying Cats Gift Shoppe.

Returns

Products sold by Flying Cats Gift Shoppe can be returned by the original purchaser only, for refund (net of 15% restocking fee) within 15 days of the user's receipt of delivery. With the exception of the return of defective merchandise, all shipping charges are the responsibility of purchaser. Returns must be pre-authorized by Flying Cats Gift Shoppe via E-mail at: sales@flyingcats.com. The return product must be in its original condition and include any product packaging including hang tags, and include a copy of the original invoice with sales number, and a copy of the E-mail authorization from Flying Cats Gift Shoppe. Gift Certificates (and store credits) are not refundable.

Defective Merchandise

If you receive defective merchandise from us, no restocking fee or return shipping costs will be billed to you. Once defective merchandise has been received and inspected, it will be replaced, or refunded, at our option.

Exchanges

All shipping charges for exchanges are the purchaser's responsibility. If your new order, plus shipping and any applicable fees, is less than your refund value, we will issue a refund to the credit card originally charged. If your new order plus fees exceeds the refund value, we will notify you of the balance due; your new order will be shipped when we have received full payment.

Restocking Fee

If you require a refund rather than an exchange or replacement, a 15% restocking fee will be applied. Refunds will be issued as follows: Orders paid with credit card: a credit will be issued to your credit card account for the price of the returned item minus the restocking fee. Shipping is not refundable.

Out-of-Stock Products

We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.

Taxes

Flying Cats Gift Shoppe shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within WA. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.

Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Flying Cats Gift Shoppe shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Flying Cats Gift Shoppe shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Flying Cats Gift Shoppe shall immediately issue a credit to your credit card account in the amount of the incorrect price.

Copyright and Trademark Notice

This site is owned and operated by Flying Cats Gift Shoppe. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement
thereof, are the sole property of Flying Cats Gift Shoppe, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Flying Cats Gift Shoppe's prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Other Conditions

These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Flying Cats Gift Shoppe signs them or not. Flying Cats Gift Shoppe reserves the right to make changes to this site and these Conditions at any time.